Awareness of the need for a variety of communication strategies, language registers, and tools that are adapted to context and content. Individuals need to learn modulate their messages, taking into account the audience, the kind of relationship with the speaker, the context in which the communication takes place, its purpose, and the tools that will convey the message.

Understanding and managing interactions and conversations in different socio-cultural contexts and domain-specific situations. For individuals to engage in communication in multi-cultural settings, they need to develop an attitude of openness and respect for cultural otherness

Listening to others and engaging in conversations with confidence, assertiveness, clarity and reciprocity, both in personal and social contexts. Effective listening underpins positive human relationships. It entails listening to the whole message, respecting turn taking, especially when the topic causes strong opinion.